FAQ

Why Headies Hideout?

Our number one goal is to provide you with the ultimate customer service experience, period. We are truly fueled by passion at Headies Hideout. We are living our dream every day and could not be more thankful for our amazing customers making it happen. Click here to learn more about the Headies Hideout team and our story.

Are you just a touch OCD? Do people call you eccentric? Demand Perfection? Welcome home, friends…

We love making people happy! Check out what people are saying about us on our testimonials.

You should feel like family. If your experience was anything short of amazing, please call us today at 614-600-8680 so we can make it right!

Headies Hideaway Policy:

Our Headies HideAway Policy allows you to put any item in the shop on hold with a deposit. Don’t miss out on that scoop, lock it up on Headies HideAway today.  Just follow these simple steps!

Step 1:  Find your dream piece in store or online

Step 2:  Contact the Headies team and let them know what you would like to put on Hideaway

Step 3:  Put a minimum of 40% down.  We can send an e-invoice to our online customers.

Step 4: You have 2 months to take care of the balance, no interest, no fees.  No payment plan.  Your schedule.

Step 5: We ship out your dream piece or you can pick up in store when paid.  Simple as that.

Step 6:  Rage with Happiness =)

Find out all of the details about this amazing service over at our Headies Hideaway page.

Discrete Payments and Shipping:

Discretion matters. We respect your privacy to the max!

We bill and ship discreetly as JBK Ventures Inc.

Your package will arrive in a plain brown box or USPS priority mail box from JBK Ventures Inc.

You will find JBK Ventures Inc on your credit and debit card statements.

You might as well be ordering some boring office supplies because that is exactly what it will look like….

General Shipping Information:

All web prices include FREE SHIPPING within the USA. If you an international customer please see the FAQ directly below on how to place your order.

Shipping is by USPS Priority Mail or UPS on some high-value items.

Headies Hideout is well known for our lightening fast shipping. Orders placed before 11 AM Eastern time will ship same day during our regularly scheduled pickups. Orders placed after 11 AM may ship same day but are guaranteed out the next business day. You will automatically receive tracking by email as part of your order. If anything on your shipping is incorrect please contact us ASAP to correct. Most domestic packages will arrive between 2 and 4 days from time of your order.

International Customers:

Canadian customers can order from our website and simply pay a shipping surcharge of $15. Your package will be shipped via USPS priority mail and should be received in approximately 7-10 days due to customs.

International customers – Please contact the shop by phone, Instagram, email or live chat and we will custom handle your order to ensure perfection.

Returns:

All Sales are Final.  We do not allow returns on most items due to the custom nature of the art. Please make sure you clarify any details before purchasing. We are always here to help at 614-600-8680 and do not mind answering your craziest or most OCD attention to detail questions. We will go out of our way to make sure you have the information, pictures or videos to make your purchasing decisions. If you do not receive what you ordered for any reason, please contact us ASAP and we will take care of our error immediately.

Warranties:

Many of our name brand and electronic devices do offer manufacturer warranties. Please contact the manufacturer directly should you need warranty support.  We will typically list the warranty period if available in the product description. While we do not handle in-store returns, we do work with reputable name brand manufacturers. Should you have any problems with warranty support, please reach out to Headies Hideout and we will make sure to help resolve. We do not work with vendors then will not support our customers!

Gallery Location and Store Hours:

We are located at 114 Parsons Ave. Columbus, OH 43215.

For directions to the shop just click here.

At Headies Hideout we are open more than we are closed, 7 days a week. Our hours can be found here.

General:

If you have a question that isn’t on here, please call us at (614) 600-8680.  All real people over here on Team Headies, no robots!

Terms of Service:

The terms of service for headieshideout.com owned and operated by JBK Ventures Inc DBA Headies Hideout can be found here.